Ordering
Order Online
Follow the onscreen instructions to proceed through the checkout process. Once you click "Place Order," your order will be submitted. A Thank You page will confirm receipt of your order. Print a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please call us at 1-800-275-9155 for assistance.
Once you have clicked "Place Order," you may not cancel or modify your order.
If you have any questions or concerns when placing an order, please call us at 1-800-275-9155.
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Secure Checkout
We protect the security of the credit card information you provide online by using Secure Sockets Layer (SSL) software, which encrypts information you input into our shopping cart during transmission to our servers and is stored in secure locations. We reveal only the last four digits of your credit card number when confirming an order placed online. Of course, we do transmit the entire credit card number to the appropriate credit card company during order processing. Please understand that no security system is impenetrable. We cannot guarantee the security of the Web site or of any information that is transmitted to us over the Internet. See our Privacy Policy for more information.
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Checkout Process
Shipping Information. Enter your shipping address (where you would like your order delivered). We do not deliver to PO boxes.
Select Your Shipping Method. Select from the shipping methods that are available. For complete shipping information, refer to Shipping.
Order Review. Review your shipping address and order details. Then, click "Continue," which will take you to the Billing Information screen.
Payment Information. Enter your credit card information as it appears on your credit card.
Billing Information. Enter your billing information as it appears on your credit card statement. If your billing information is the same as your shipping information, then click the "Check here if your shipping address is the same as your billing address" checkbox. For your security, your billing name and address must match that of the credit card used for payment. Your credit card will not be accepted without the appropriate billing address. Once you've entered your payment and billing information, click the Place Order button. Your credit card will be billed when your order ships.
Thank You page. After completing the checkout process, a Thank You page will be generated with your order number, and information about your order. Please print this page and keep it for your records. If you need to contact Customer Service, please call 1-800-275-9155 and have the order number from the Thank You page ready.
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Payment Methods and Terms
We accept payment by credit card and debit card only. We accept the following credit card types:
Visa
MasterCard
American Express
Discover
Diner's Card
We accept debit cards with a Visa or MasterCard logo.
Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Your credit card will be billed when your order ships.
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Sales Tax
In accordance with applicable state and local laws, we are required to charge sales tax in localities where Artistic Corporate Image Makers, have operations. Artistic Corporate Image Makers does not benefit from the collection of sales tax, and we remit all taxes collected directly to the appropriate taxing jurisdiction. As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction. The appropriate tax amount will be displayed at checkout.
Sales tax is charged, on both merchandise and related shipping and processing charges, for orders delivered to addresses within Ohio.
For international orders, the appropriate taxes are charged on both merchandise and related shipping and processing charges.
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Order Confirmation and Tracking Packages
After your order is placed, you will be e-mailed an order confirmation. As soon as your package is assigned a tracking number, you will receive another e-mail with the tracking number linked to the carrier's Web site, where you can view delivery status and expected delivery date. You can also view the status and details of your order by visiting the Order Status page and logging in with your e-mail address and order number. The details of your order will come up. Just click Track Order to see the delivery status of your package. The tracking number will be available only after shipping is confirmed. Please note that some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
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Order Status
To view the status of your order, click on the My Account link at the top of any page. Enter the e-mail address you used to purchase your products and the order number. Click "Check My Order," and the Order Status page will display your order information and the status of each item in your order.
To view the delivery status of your order, click on the tracking number on the Order Status page. Please note: Some carriers may not post tracking information online for up to 24 hours after the order is shipped. Please allow an order processing time of up to 5 business days. Total delivery time is processing time plus shipping time.
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Order by Phone
You may call us Monday thru Friday 8 A.M. - 6 P.M., at 1-800-275-9155 to place your order by phone.
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Problems with Your Shopping Cart or Checkout Process
You may call us 24 hours a day, seven days a week, at 1-800-275-9155 to place your order by phone.
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